SUN - THU 8AM - 6PM, FRI 8AM - 3PM

FAQ

General

I am a first time customer, what do I do?

Enroll in Fancy Pants Cleaners on-line at fancypantscleaners.com. After placing your order, prepare two laundry bags for pick-up. One laundry bag should contain only those items you want dry cleaned and washed & pressed (i.e. shirts, bed linens). The other bag is for items you want washed and folded (i.e. machine laundry). Please mark these two bags so that they can be easily distinguished and include any special printed instructions.

Please leave your laundry bags with your concierge/doorman. Your clothes will be returned within 48 hours.

I am a returning customer, what do I do?

Sign in and enter your order on-line. Fancy Pants will provide you with two specially marked brand new laundry bags with your own name tags for you to use on subsequent orders. The blue bag will be marked "Dry Clean and Shirts", the green bag will be marked "Wash and Fold".

Service Area

Who do you serve?

We serve most of Manhattan, Riverdale, Queens and Westchester County. We will be servicing other areas in the near future. Sign up for an account and we will keep you posted.

What are your Hours of Operation?

Our website is open 24/7. You can also call us at (646) 415-7667 (leave a message if no one answers), or email us at info@fancypantscleaners.com. We offer once a day pickups and delivery Monday - Friday between the hours of 8 PM - 11 PM. Sunday pickups and delivery are from 7 PM - 10 PM.

We are closed on Saturdays. We will post other exclusions on our website as they arise.

Do you have a minimum charge per order?

Pickups and deliveries are free for a minimum of $18 per order.

On orders which are less than $18, we will be charging $18 which guarantees free pickup and delivery.

Shirts Service

What are my cleaning options for shirts*?

Wash and Press (i.e., machine pressed) ($1.90) is ideal for 100% cotton, linen and polyblend materials

Wash and Press (i.e., hand pressed) ($4.50)

  • irregularly sized shirts that cannot be machine pressed
  • shirts made from delicate fabrics or stretch fibers
  • shirts with buttons and other embellishments that require special care

Dry Cleaned ($4.50)

  • where recommended by the manufacturer
  • for bold colored and dyed shirts
  • heavily stained shirts

*All prices are unisex

Wash & Fold

What is included in standard wash & fold?

Whites and colors are separated. Colors are washed in warm water with detergent and fabric softener; whites are washed in hot water with detergent, bleach, and fabric softener. All items are tumble-dried on Permanent Press (120 degrees). Select your choice of Regular or Fragrance-Free detergent on the Garment Preferences page of our website. Also choose whether you want your wash bleached. Fancy Pants Cleaners uses standard detergent and fabric softener. If you prefer your own detergent or fabric softener, no problem, just include it with your order.

Can I separate my own wash into separate loads?

Yes. Separate your wash according to any categories you choose (i.e. linens, towels, lights, darks, no fabric softener items, or whatever else you can come up with). We will wash all loads according to your specifications. However, each load carries an 10lb minimum charge and each special load should be placed into its own plastic bag within your green colored 'wash & fold' bag.

Can you use a dryer sheet that I supply?

Yes. Just clearly pin it to your bag so that we see it.

Dry Cleaning

Can we request special handling for our clothes?

Yes. Write your instructions in the special box provided in your on-line order form. If you have a shirt or two that needs spot treatment just put it in a plastic bag within the blue bag and let us know in the order's on-line special instructions box. We'll make sure it goes to dry cleaning so it can be spotted properly. Pressed table and bed linen should also be placed in your 'dry clean and shirts' bag.

Please note: this bag is sorted only for color and not for care instructions. If some items require special handling (cold wash, line dry, etc) please place them in a plastic bag within your green bag and let us know in the order's special instructions.

Fancy Pants uses only the finest organic compounds in cleaning your clothes. On request, Fancy Pants will stock and use your desired detergent.

How and when do I pay?

When signing up, fill out the secure credit card form. We will securely keep your credit card on file and charge you on each order. We take security very seriously. All sensitive information is encrypted and transmitted using the latest safeguarding technologies in a dedicated hosting environment on our own secure servers. If your credit card is lost or stolen please notify us immediately or log in to update your billing information.